Posted in Hiring, People Management, Values on August 28, 2007 | 2 Comments »
Staff turnover for any organization has a tremendous cost. According to Leigh Branham in The 7 hidden reasons employees leave: How to recognize the subtle signs and act before it’s too late, the top seven reasons why people leave jobs are:
Reason #1: The job or workplace was not as expected.
Reason #2: The mismatch between job [...]
Posted in Hiring, Leadership, Management, People Management on May 24, 2007 | 1 Comment »
Why is it that we never speak of customer service in our nonprofit work? Be honest, when was the last time you heard someone refer to increasing customer service, or customer satisfaction? I can’t remember one time.
What does this say about how we view our clients, particularly for organizations that [...]
Posted in Hiring, People Management on February 17, 2007 | 2 Comments »
Hiring is one of the hardest parts of managing a team. A lot is riding on the initial meeting, and if you’re nervous or ill-prepared—or both—it can make you do strange things. The following mistakes are all too common, but they’re easy to avoid with some advance preparation.
You Talk Too Much
When giving company background, watch [...]
