Tips and Techniques for dealing with angry employees

Anger is a force that can move an organization forward to improve, or, it can be a force that destroys the organization’s ability to fulfill its purpose on an everyday level. Managers play a critical role in determining which of these results will come about.
The way the manager deals with conflict and anger will [...]

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Lessons in crisis management

If your organization should ever have the bad luck to be engulfed in a crisis, the best way to handle it is summarized in seven words: Tell the truth and tell it fast.

High Feelings: A lesser known example of adroit crisis management occurred in 1993 when munitions from the World War I era were found [...]

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