According to a report cited in the Chronicle of Philanthropy, many donors stop giving because they hate the way charities approach them for money. Large majorities said that they would continue to give — and even increase their contributions over time — if they received:
- Prompt acknowledgments of their gifts,
- Confirmation that the contributions were used as they intended, and.
- Evidence of measurable results about what their donations had achieved.
The same donors point out other concerns:
- Most charities do not communicate with them in any meaningful way about how their donations are used.
- More than 90 percent said that “none” or “hardly any” charities had contacted them without asking for money.
Here’s the takeaway:
Those who had stopped giving to one or more charities were significantly more likely than repeat donors to say they had been:
- Solicited too often,
- Not thanked appropriately for their gifts, or
- Not given an adequate choice on how much to donate.
You can read the entire article here.
Posted in Donor Retention, First Time Donors